Policies

 

Policies

  • Prices – are based on single or double occupancy and do not include the 13% sales and hospitality tax.  We can accommodate an additional person only in the Water Room for a charge of $35 per night. Two people is the maximum for all other rooms.  Call to check for availability. 
  • Children – We can only accommodate children over 12 years of age at the lodge.  There is no age limit for the Luhn house.  
  • Minimum Stay – We have a two night minimum for weekends and holidays.  One night stays do become available depending on other reservations. Check availability or give us a call to see if a one night stay is available.  No minimum for midweek stays.
  • Breakfast – A full breakfast with fruit, baked goods, hot entrée of the day, coffee, tea and juice is included with each guest’s overnight stay.  Breakfast is served from 8:30-9:00.  An early breakfast may be requested for guest with early plans.  Please let us know in advance of any dietary restrictions. 
  • Gift Certificates – Bent Creek Lodge Gift Certificates are available for purchase online or by calling.  We are not set up to accept gift certificates from other vendors such as BedandBreakfast.com or Expedia. If you wish to use an Expedia gift certificate you can make your reservation thru their website.  
  • Deposits – A valid credit card number is required to guarantee reservations but is normally not charged until check out for non-group reservations.   Luhn House and group reservations will be charged a deposit equal to 50% of the reservation cost at the time of booking.  
  • Cancellations – Notice for 3 rooms or less, received at least 7 days prior to the arrival date, will be charged only a $25 processing fee per room.  Cancellations received within 7 days of the arrival date are subject to a charge equal to 50% of the reservation cost.   
  • Group reservations –  Reservations for 4 rooms or more must be made by phone, a 50% deposit is required and have a 30 day cancellation policy. 
  • Pets – Sorry, we can not accommodate pets in the lodge or Luhn house.  
  • Payment – Due by check-out for all balances.  We accept MC, Visa, Discover, American Express, personal checks, traveler’s checks, Bent Creek Lodge Gift Certificates and of course cash.  We do not accept gift certificates from other vendors.  
  • Smoking – The lodge is smoke-free inside the lodge and on all of the rear decks.  Smoking is permitted on the front porch.  Please respect this aspect of our lodge.  There is a $100 cleaning fee for smoking in a guest room.  

ADA Website Compliance

Our goal is to provide a wonderful experience in the desirable location of Arden, NC. We have built our site with ADA compliance in mind and have utilized available tools such as achecker.ca and Google Chrome’s ADA compatibility diagnostic tools. Please be aware that our efforts are ongoing. If you have difficulty navigating our website or booking a room at our inn, we ask you to contact us via telephone or email and our helpful staff will be happy to assist you.

10 Parkway Crest

Arden, NC 28704-9663

(828) 654-9040

Owners: Doug & Jodee Sellers

info@bentcreeknc.com

We work very hard to provide an easy-to-use online experience for all guests. We believe all of our website visitors should be able to easily research online on http://www.bentcreeknc.com regardless of device type and whether an individual requires assistive technology. If you have any questions or would like to report any issues related to the accessibility features of our property’s website, please contact us at info@bentcreeknc.com

Things are really looking good. The pictures and particularly the mobile view are big improvements over the original. There are a few items I would like to address.